Toronto, Ontario, Canada
As a member of the Telecommunications Operations group, my initial responsibilities were to provide voice telecom support to individual sites. This progressed to include management of the internal corporate voice (Hydrophone) network. The telecom equipment was primarily Nortel Meridian 1 PBXs, Mitel SX–200 PBXs, and Centrex systems.
In a consulting role, projects included; reviewing site telephone requirements; preparing financial evaluations for business plans; definition of toll fraud standards; site security audits; development of 'fee for service' models; and analysis of the application of virtual private networks (VPN).
As the prime manager of the Hydrophone network, consisting on average of 150 locations, responsibilities included; definition of the dialling plan; management of tie trunk configuration changes; and detailing the automatic route selection (ARS) programming, including access restrictions.
General services involved; co–ordinating system installations or upgrades; providing call accounting; analysing traffic studies; optimization of long distance calling facilities; educating staff on toll fraud prevention; co–ordination of corporate wide teleconferences; analysing the impact of tariff changes; and the review of equipment records.
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