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T. Mark Collins, P. Eng.

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Curriculum Vitae

Education

Post–secondary

B.A.Sc. (Electrical Engineering with Management Science option)

— University of Waterloo – 1984

Continuing Education

— ongoing through IEEE resources, technical books, and various technical web sites

— attendance to on–line technical webinars

— attendance to industry trade shows

Completed Courses

   General

  • ITIL Version 3 Foundations
  • Cocoa Recipes for Mac OS X / The Vermont Recipes
  • The Big Nerd Ranch Guide / iPhone Programming

   IEEE eLearning Library

  • HTML

   Cisco

  • Advanced Services' Cisco IPCC Enterprise PPDIOO Workshop
  • ICM Product Training Part 1
  • ICM Product Training Part 2
  • IP Contact Centre Product Training
  • Cisco Unified Customer Voice Portal Implementation
  • Customer Voice Portal Implementation
  • Intelligent Contact Manager Multi–Channel Training
  • NPI–IPCC/ICM Enterprise – Lab Build

   Mitel

  • SX–2000 Installation & Maintenance
  • SX–2000 Advanced Maintenance

   Nortel

  • Contact Centre 6 – What's New in Administration
  • Contact Centre 6 – What's New in Scripting
  • Contact Centre 6 – Report Creation Wizard
  • Contact Centre – Multimedia and Nortel Communication Control Toolkit Implementation
  • Contact Recording and Quality Monitoring Application Administration
  • ISLUA ESN Workshop 1
  • ISLUA ESN Workshop 2
  • Meridian 1 Familiarization I
  • Meridian 1 Familiarization II
  • Meridian Mail Systems & Applications Administration
  • Meridian Max Feature Administration

   Vector Software

  • Introduction to NODE/1

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